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GS-4 Ethics Capsule — The Glass Kitchen and the Last Person (Transparency & Spirit of Service)
Session 13: transparency does not change the decision, it changes whether people believe it — the gap between 'disappointed' and 'cheated'; spirit of service as the antidote to administrative anaesthesia; and Deen Dayal Upadhyaya's Antyodaya as the test that gives both a target.